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How to Avoid Duplicate Ticket Content in osTicket System

In osTicket System, when a new ticket created, it executes INSERT INTO SQL, and then displaying the “Thank You” page afterwards. Unfortunately, when client reload or refresh that page, then it will...

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How to Avoid Duplicate Message from Client Saved in osTicket v1.6 RC5

Actually, this modification is similar with another one that I made here: How to Avoid Duplicate Ticket Content in osTicket System. After client post message (reply) to his/her ticket that has been...

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How to Avoid Duplicate Ticket Content Saved in HESK v2.1

Actually, this modification I created was being intended for a friend of mine who implemented HESK for his department. I was interested with its interface, so I tried to create a new ticket and tested...

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