How to Avoid Duplicate Ticket Content in osTicket System
In osTicket System, when a new ticket created, it executes INSERT INTO SQL, and then displaying the “Thank You” page afterwards. Unfortunately, when client reload or refresh that page, then it will...
View ArticleHow to Avoid Duplicate Message from Client Saved in osTicket v1.6 RC5
Actually, this modification is similar with another one that I made here: How to Avoid Duplicate Ticket Content in osTicket System. After client post message (reply) to his/her ticket that has been...
View ArticleHow to Avoid Duplicate Ticket Content Saved in HESK v2.1
Actually, this modification I created was being intended for a friend of mine who implemented HESK for his department. I was interested with its interface, so I tried to create a new ticket and tested...
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